Our Values | Medical Marijuana Specialists in Orange, CT

What is Advance Telemedicine?

We are a telemedicine provider that allows you to speak with one of our providers at the comfort of your own home through your smart phone or computer.

How should I prepare for my visit?

Get the most out of your appointment:

• Find a quiet, private space for your appointment • Have your photo ID ready. If the appointment is for your child, we need to see your ID.

• Grab a thermometer and a flashlight in case your provider asks for assistance. For a Video Visit, you will need to have Internet connectivity, a web cam and enabled microphone. If your Video Visit is disconnected, the health care provider you were speaking to will connect with you again.

Is it possible to receive a doctor's note?

Advance Telemedicine providers can provide simple forms such as work/school excuses or return to work/school documents whenever clinically appropriate. Advance Telemedicine ‘s policy is to provide an excuse note for no more than 3 consecutive days.

If additional days are requested, a new appointment is required for a new doctor’s excuse note for up to another 3 consecutive days. Please discuss your need for a work note with your Advance Telemedicine provider at the time of the appointment for swift processing.

Advance Telemedicine is not able to provide more substantial documents like FMLA forms, Disability forms or Handicap/DMV card documents. These documents require an in-person evaluation and/or a long-term evaluation period which we are not able to provide.

How can you diagnose me through a virtual visit?

The health care provider can rely on your medical history to make an accurate diagnosis most of the time. Your provider may ask you to assist in the visit depending on your symptoms, for example, you may be asked to take your temperature or shine a light on your throat. Any vitals taken usually confirm – not determine – a diagnosis. That’s why it’s important to tell us your specific symptoms, including the duration and severity, as well as any drugs (over-the-counter or prescribed) you’ve taken recently.

As always, you can trust that your virtual visit and any test results will remain secure and confidential.

Can you help with Coronavirus (COVID-19)?

Short answer: Yes!

According to the CDC, it is highly recommended that you call your doctor before you head over to the office. That’s where Advance Telemedicine steps in! If you don’t have a doctor or your doctor is busy, book an appointment with any of our top physicians and they will be able to answer any questions you have about the virus.

Please note, at this point in time, there is no medication to treat COVID-19 but our doctors can prescribe medications to treat the symptoms of the virus.

Also, Advance Telemedicine is working on sending the COVID-19 test to your home so you can get tested in your home. More details to come!

Can I get a prescription through a video visit?

Absolutely! If the health care provider determines that a prescription is recommended as part of your treatment plan, the prescription will be sent to the pharmacy of your choice.

In some cases, a prescription medication may not be recommended for treatment. Our health care provider will evaluate your symptoms and medical history to determine the best treatment plan for your condition.

Our providers have the ability to provide either a refill or initiation on most medications, outside of controlled substances. Here are some common medications that our doctors have the ability to prescribe: Valtrex, Zoloft, Prozac, Acyclovir, Metformin, Amlodipine, Valsartan.

However, it is important to note that our providers will still defer to their best medical judgment during your visit, which may result in an outcome that is independent of prescribing any specific medications.

If you want to check whether or not we are able to help you, or if we can prescribe any specific medications, please contact us directly before scheduling a visit.

What is included in a "Treatment Plan"?

Any clinical advice given by the health care provider to the patient. Clinical advice can include a prescription, recommendation for an over-the-counter medication, non-prescription treatment options, and/or referral to another provider for care.

How do I pay for my visit?

We currently accept Cigna, United Healthcare, Medicaid (Husky), United Healthcare as well as all major credit, debit, FSA, and HSA cards.

You are not charged when you book an appointment. It will only be charged 30 minutes after your appointment is complete. If your provider cannot solve your health issue, the provider lets our Clinical Team know, and we will make sure to address this issue on a case-by-case basis and come up with a solution.

Can Advance Telemedicine fill my prescription?

Our providers can fill many routine non-controlled prescriptions such as antibiotics, birth control, hypertension medications, and antipsychotics. We are able to prescribe up to a one time 90-day prescription for many previously prescribed medications. They use their medical judgment to determine whether to prescribe and the duration. They will have the prescription sent to the pharmacy of your choice. However, because we are a telemedicine company we cannot prescribe or refill controlled substances.

Some of the commonly requested medications that we are NOT able to fill include the following:

Weight loss: Qsymia, Belviq, Phentermine, Desoxyn, Suprenza

Pain/narcotics: Morphine, Oxycodone, Hydrocodone, Vicodin, Tramadol, Percocet, Demerol, Methadone, Dilaudid

Sleep: Ambien, Valium, Lunesta, zolpidem, Luminal, phenobarbital

Antipsychotics: Risperdol, Halidol, Latuda, Zyprexa, olanzapine

Anxiety: Ativan, lorazepam, Xanax, alprazolam, Klonopin, clonazepam, Restoril, Halcion, diazepam, other benzodiazepines

ADD/ADHD: Adderall, Ritalin, Vyvanse, Concerta, amphetamine, methylphenidate, Focalin

Misc: Fioricet, cough syrup with Codeine, Suboxone

Is Advance Telemedicine HIPAA compliant?

Yes, Advance Telemedicine is HIPAA compliant and our electronic medical records are held in a private electronic health records system. Our team has gone through extensive training to ensure that patient information is thoroughly protected. Any database or web platform that we use is also HIPAA compliant.

Frequently Asked Questions